Auto Callback
Enables users who receive a busy condition to monitor the busy party and automatically establish call when busy party becomes available. This service can only be activated when calling within the same group.
Call Forwarding Always
Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number. A status indicator on the Web Call Manager identifies whether this service is enabled.
Call Forwarding Busy
Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number.
Call Forwarding No Answer
Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialing a feature code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding.
Call Forwarding Remote Access
Enables users to activate, deactivate and program their Call Forwarding Always service from any phone via their Voice Portal.
Call Forwarding Selective
Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination. The user controls the service via a web interface, which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
Caller ID
Enables the delivery of a caller’s identity to a user via the Web Call Manager and phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.
Do Not Disturb
Do Not Disturb prevents your phone from ringing and will automatically forward all calls directly to Voice Mail.
Last Number Redial
Enables users to redial the last number they called by clicking the ‘Redial’ button on their Web Call Manager or by dialing a feature code (e.g., *66).
Outlook Integration
This service enables users to integrate their personal contacts in Microsoft Outlook with their Web Call Manager. Using the Outlook Contacts tab in the Call Manager, users can perform a search of their personal Outlook contacts by name or company. Once the desired contact is located, users may click-to-dial one of the contact’s phone numbers, or the user may choose to display the contact’s v-card by clicking their name. When receiving a call, the user’s Microsoft Outlook contact database is searched for a match of the caller’s phone number. If a number is matched, the user is given the option of clicking the icon next to the incoming calling name in their Call Manager window to open the caller’s v-card. Users may also choose to have new Outlook journal entries automatically opened for incoming and/or outgoing calls.
Speed Dial 8
Enables users to dial single digit codes to call up to eight different numbers, such as frequently dialed numbers or long strings of digits that are hard to remember.
Speed Dial 100
Enables users to dial two-digit codes to call up to 100 frequently called numbers. Entry of the two-digit code is preceded by a configurable prefix: 0-9, A-D, *, or # (default). Users can program the numbers in their directory via the Speed Dial 100 page in their Personal web portal, or directly through their phone using the respective feature access code (*75 default).
Web Portal Call Logs
A new page in the Web Personal Portal provides users with call logs for received, missed, and placed calls. This service is deployed in conjunction with the Platform Call Detail Server.
Attendant Console
The web-based Attendant Console enables a user (for example, receptionist) to monitor a configurable set of users within their business group. The Attendant Console window is also integrated with the Web Call Manager, thereby enabling the attendant to perform functions such as click-to-transfer or click-to-dial. The Attendant Console graphically displays users' status (busy, idle, do not disturb), as well as detailed call information. A variety of options are provided for managing the display, including: sort list of monitored users by name, department or title; filter user list by these categories; enter multiple letters of name to be displayed via automatic scrolling; select which column should appear, and in which order (for example, name, title, department, number, extension, mobile, pager, status, e-mail); and option to view duration of monitored users’ calls, as well as name and number of parties they are talking to.
Auto Attendant
The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (e.g., 1 = Marketing, 2 = Sales, etc.). Configuration via the Web Call Manager Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Group Administrators use their voice portal to record auto attendant greetings. For example, a message may be left remotely to indicate that the office has been closed due to inclement weather. In addition, users have the ability to record their name for play back when a caller dials by name or extension. A group can have multiple Auto Attendants configured, either individually (e.g., customer service with separate business hours) or integrated into a multi-level Auto Attendant (e.g., enterprise’s main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location).
Call Park
Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user depresses the flash hook and dials the call park feature code. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials the call retrieve feature code, followed by the user’s extension. The call is retrieved and connected to the retrieving user. Users can also execute call park via the Web Call Manager.
Voice Messaging
Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail. Incoming callers are given the options to review and change their message and will get a warning tone if their message is about to reach the maximum configured length. Users can configure the service via their personal web portal or by calling into their voice portal from any phone. The personal web portal enables users to control whether their voice mail messages are to be delivered to their e-mail account as .WAV attachments and/or to the voice messaging system repository for retrieval from a phone. Users can also set their password and elect to give callers the option of connecting to an attendant by pressing 0.
Voice Messaging to Email
Enables users to have their voice messages delivered to a specified email address in the form of an e-mail message with a .WAV file attachment. If available, the caller’s name and number are also included in the e-mail subject line.
Voice Portal
The voice portal is an automated voice recording system that allows voice mail messages to be retrieved from any phone, anywhere.