1. What is VoIP?
2. How is VoIp different from regular phone service?
3. What is a Hosted PBX?
4. Can I integrate CentricVoice with my existing PBX?
5. Can I keep my Number?
6. Can I keep my current toll-free number?
7. What about 911 and E911?
8. What are the benefits of using CentricVoice?
9. My business is growing, can CentricVoice keep up?
10. How does CentricVoice save me money?
11. How can my phone service cost less, but I get more?
12. Is it reliable?
13. Who manages this service?
14. Who can I call?
15. Can I surf the web during VoIP phone calls?
16. Can I take my phone with me when I travel?
17. Does CentricVoice service work over DSL/Cable?
18. Can I use my existing IP Phones on CentricVoice service?
19. Can I use my existing router and switch to implement CentricVoice service?
20. What about a fax line?
21. What if I need directory assistance?
22. I have a question about my bill-where do I go?
23. What if I have a problem?

What is VoIP?
Voice over Internet Protocol is the ability to make and acquire phone calls over your internet connection instead of using a traditional phone line. VoIP transforms your voice into small data packets (think email) over your high-speed Internet connection; you’ll hear a dial tone and dial just as you always have.

How is VoIP different from regular phone service?
The technical difference is that your calls are routed over the Internet instead of telephone lines. The smart difference is you get local and long distance, incredible features, and unsurpassed voice quality for a low monthly rate.

What is a hosted PBX?
CentricVoice offers a business-class VoIP service that provides a robust, low cost, voice solution, replacing costly PBX or Centrex service with the flexibility and durability of Internet Protocol (IP). CentricVoice enables a vast array of Web-based feature functionality for simplified, efficient communication. It easily connects all of a company’s locations and remote employees with the same dialing plan, creating a virtual campus environment with intra-company 4- or 5-digit dialing, call forwarding, and enhanced company-wide voicemail capability. Click here to learn more or call 1-888-552-5454.

Can I integrate CentricVoice service with my existing PBX?
CentricVoice allows customers to replace their existing service with a less expensive IP service and to integrate their voice and data services onto the CentricVoice network, also gaining access to some VoIP features. Primarily, this service consolidates multiple bills into one, fixes the rates, and lowers the bills. Click here to learn more or call 1-888-552-5454.

Can I keep my number?
In most cases, yes. CentricVoice uses the government mandated Local Number Portability (LNP) that allows consumers in the United States to transfer their existing telephone number (traditional or Internet-based) from service provider to another. At CentricVoice you can request that your number be ported during your order process. Your satisfaction is our number one priority and we make every attempt to work with all other providers to port your number but certain local or regional guidelines may prohibit us from being able to.

Can I keep my current toll free number?
Customers can keep this service as they do today.

What about 911 and E-911?
The Federal Communications Commission (FCC) requires that CentricVoice provide E-911 Service to all End Users who use CentricVoice services. We currently offer the most sophisticated E-911. Our E-911 solution has unique capabilities that, for example, address the situation in which a business has multiple locations all served by the hosted service but the business has moved a phone number from one location to another. Since 911 requires the call to be routed to the Public Safety Answering Point (PSAP) associated with the physical location, we have a technique that allows us to ensure the 911 call is routed to the correct PSAP with the correct phone number. Here’s another example that demonstrates that what we can do with IP is much better than what a business gets with a PBX solution.

What are the benefits of using CentricVoice?

My business is growing, can CentricVoice keep up?
Yes. We offer solutions that are completely scalable to grow with your company. Your business saves in the long run because there is no need to put down money for upfront capital that may be obsolete in a short amount of time.

How does CentricVoice save me money?
We save you money because when you don’t have to purchase or manage any premise based hardware, the savings are significant. Traditional telecom providers have an outdated and costly infrastructure that you are paying for in your monthly bill. Essentially, you are paying the phone company to use their wires so if you bypass that by using your high-speed Internet instead, that’s cost savings back in your pocket!

How can my phone service cost less but I get more?
Using your internet connection instead of PSTN’s allows you to bypass the expense of a traditional telecom provider. Since VoIP providers have less money to spend on constantly updating our infrastructure we pass the savings on to you and are able to provide features that cost extra with other carriers, at no charge!

Is it reliable?
At CentricVoice, we know that your business thrives on your phone line and any downtime can cost you revenue or a customer so we are constantly monitoring your network to ensure that you have maximum uptime. Remember that your service won’t work in the event of a power outage, broadband failure, or service interruption caused by non-payment.

Who manages this service?
You have complete control over your service. Our technical support will send the designated contact detailed instructions on how to set up service for the company. The Office Administrator Portal allows the administrator to perform vital functions to the company’s service. Our interface is web based so it can be managed from home, office or your local coffee joint; wherever you have an Internet connection! This is an innovation that only CentricVoice offers and will make setting up your services a breeze!

Who can I call?
With CentricVoice, you can make the call to a local number, a mobile phone, a long distance number, or an international number. With CentricVoice conference calling, you can even use the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.

Can I surf the web during VoIP calls?
Absolutely CentricVoice utilizes dynamic bandwidth allocation which optimizes bandwidth utilization. Centric Voice’s infrastructure is on a dedicated broadband service that allows you to surf the web while talking on the phone. Your computer doesn’t have to be on.

Can I take my phone with me when I travel?
You can use your VoIP service wherever you travel as long as you have a high speed Internet connection available.

Does CentricVoice service work over DSL/Cable?
Yes, but there are several things to remember when running VoIP on this type of network:

1. Bandwidth allocation may affect quality of service
2. ISP blocking IP traffic-phone may not boot up, or upload/download traffic may be affected
3. Recommendation: Business Grade speed
4. Cable Modem network architecture: Nodes with specific amounts of bandwidth, if other users occupy the bandwidth, even though you may not be utilizing much bandwidth, it can affect your network performance
5. QoS guarantee-Off-net to CentricVoice service.

Can I use my existing IP Phones on CentricVoice service? 
We support the following IP Phones: Polycom SoundPoint 301, 501, 600, 601. We also support the Cisco 7912 G, 7940G, and 7960G phones. You can purchase these phones through CentricVoice or through a seller of your choice.

Can I use my existing router and switch to implement CentricVoice service?
CentricVoice will be able to work with most industry equipment. For specifics on our existing equipment our experienced engineers will assist with your network management.

What about a fax line?
We offer a standard analog fax line.

What if I need directory assistance?
CentricVoice gives you the option to add your company name and telephone number to a Directory Assistance Listing provider. This information will be maintained by a nation-wide database listing provider which will allow more accessibility to your company information.

I have a question about my bill-where do I go?
Our bills are simplified but if you do have a question you can email: billing@centricvoice.com

What if I have a problem? 
Our technical support can be reached at support@centricvoice.com or 1-888-552-5454